She says that people should not be embarrassed to do any sort of jobs, and even people with a degree can do what she is doing.[break]
“When I sit behind the counter [or serve], it’s such a huge deal,” she notes. “But when I do this, this makes the people sitting behind the counter [or serving] know the value of the job.”
After finishing her education in the US, Tiwari returned to Nepal in 2009 and helped to expand their family business and add a new dimension—the café in Maharajgunj, along with the store.
She believes that being involved in her own business adds more value and a personal touch. According to Tiwari, it makes a difference in quality and wants to make people come back again.
“It means they believe in you,” she says. “They like that self-involvement.”
During her two years of working at her store, Tiwari says she has made friends and a loyal clientele. She also shares some personal anecdotes: the shock and awe some people have when they find her as the owner, and the ones who get her chocolates and cakes.
In the service business, good service is all that matters, she says, adding that “it takes years to earn a good customer and a second to lose one.”
For what she is doing, Tiwari, who was a teacher before venturing into this, she credits her family.
“But I give myself full credit for the work I’ve done and the success I’ve gained,” she says.
But money can’t buy success or good service. At a time when leaders in the hospitality and service-oriented businesses are ailing and ignoring customer service, here is one individual trying to make a difference.
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